Terms and Conditions

Last updated: August 23, 2026

Please read these terms and conditions carefully before using Our Service or engaging Us for any project.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Flick Er Trading, operating under the trading name Quenlab.

  • Country refers to Malaysia.

  • Deliverables means the websites, campaigns, designs, documentation, or other work product We produce for You under a specific project or engagement.

  • Device means any device that can access the Service such as a computer, a mobile phone or a tablet.

  • Service refers to the Website, and, where applicable, any project, campaign, or ongoing engagement We deliver for You as a client.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form part of the agreement between You and the Company regarding the use of the Service and any project engagement with Us.

  • Third-party Service means any service, platform, or content (including data, information, products or services) provided by a third party that may be displayed, integrated, or made available as part of the Service — for example hosting providers, payment processors, or advertising platforms.

  • Website refers to Quenlab, accessible from https://quenlab.com.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, or engaging Us for a project, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users and clients regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and clients who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with Our Privacy Policy. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Project Engagements

Where We are engaged to deliver a specific project — such as a website, advertising campaign, branding work, or business management support — the scope, timeline, and fees for that project will be set out separately in a quote, proposal, or written agreement between You and Us (“Engagement Terms”). Where these Terms and the Engagement Terms conflict on a matter specific to that project, the Engagement Terms take precedence.

Fees and Payment

Fees are as agreed in the applicable Engagement Terms. Unless otherwise agreed in writing, invoices are payable within the timeframe stated on the invoice. We reserve the right to pause or suspend work on a project for overdue payment.

Client Responsibilities

You agree to provide timely feedback, access, and materials (such as content, brand assets, or account access) reasonably required for Us to deliver the Service. Delays in providing these may affect agreed timelines.

Intellectual Property and Ownership

Unless otherwise agreed in writing, ownership of final Deliverables — including a website’s source code, your domain, and any associated ad or analytics accounts — transfers to You upon full payment for the applicable project. Prior to full payment, and for any underlying tools, templates, or frameworks We use to deliver the Service, We retain all rights.

You retain ownership of all content, trademarks, and materials You provide to Us for use in a project.

No Guarantee of Specific Results

For services such as search engine optimization, paid advertising, or social media management, We will act with reasonable skill and care, but We do not guarantee specific rankings, traffic, conversion rates, or other outcomes, as these are influenced by factors outside Our control, including third-party platform algorithms and market conditions.

Portfolio and Marketing Use

Unless You tell Us otherwise in writing, We may reference completed project work, including screenshots and a general description of the engagement, in Our portfolio, website, and marketing materials. We will not disclose Your confidential business information, such as specific performance metrics or commercial terms, without Your consent.

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access to the Service immediately, without prior notice or liability, if You breach these Terms and Conditions. For an ongoing project engagement, termination is governed by the notice terms set out in the applicable Engagement Terms.

Upon termination, Your right to use the Service will cease immediately, without prejudice to fees already due for work performed.

Limitation of Liability

To the maximum extent permitted by applicable law, the entire liability of the Company under these Terms, and Your exclusive remedy, shall be limited to the amount actually paid by You to the Company for the specific project or Service giving rise to the claim in the twelve (12) months preceding the claim.

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to damages for loss of profits, loss of data, or business interruption, arising out of or in any way related to the use of or inability to use the Service, even if the Company has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Malaysian law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind, to the maximum extent permitted under applicable law. Without limitation to the foregoing, the Company does not warrant that the Service will be uninterrupted, error-free, or that any errors or defects will be corrected.

Governing Law

These Terms and Your use of the Service shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid under applicable law, such provision will be changed and interpreted to accomplish the objectives of that provision to the greatest extent possible, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide notice prior to any new terms taking effect.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service and contact Us regarding any active project.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: